Privacy Policy

KNITSONIK LTD.

Privacy Policy

This privacy policy explains how KNITSONIK LTD. uses and protects the information you submit through this website. KNITSONIK LTD. is committed to protecting your privacy at all times. Personal information provided by you will be handled in accordance with this privacy policy.

Data collected by KNITSONIK LTD. and how it is used:

When you place an order through knitsonik.bigcartel.com, you submit your name, delivery address and email address. This information is used purely to fulfil your order. Your address details are handled by Royal Mail during the fulfilment process. This reputable third party operate under their own detailed and transparent privacy policy which is available to read on their website. [Royal Mail Privacy Policy]

Sensitive information:

Data Protection law recognises that certain types of personal information are more sensitive such as race, religious beliefs, date and place of birth, and political opinions. KNITSONIK LTD. never collects this type of information: the only details collected here are the ones needed to process your order.

Cookies:

KNITSONIK is hosted on Big Cartel, LLC. This platform allows KNITSONIK LTD. to sell products and services to you.

Non-personally identifiable information is gathered by the Big Cartel e-commerce platform, including your IP address, statistics on page views, traffic to and from the site, and individual pages on the site. This data is used to track page visits. You can take steps to disable cookies on your browser; however, this may affect your ability to use the site. For more information on the use of cookies by Big Cartel's platform, please refer to their Privacy Policy. [Big Cartel Privacy Policy]

Protecting your personal data:

Your personal data is stored on password-protected systems and never shared with third parties except when required during the order fulfilment process (with Royal Mail for individual orders; with Parcelforce and Parcel2go for wholesale orders). When you make a payment online, KNITSONIK LTD. does not store your card details in any form. Transactions are handled by trusted third parties PayPal, Stripe and / or your bank provider, each of which have published detailed privacy policies on their respective websites. [PayPal Privacy Policy] [Stripe Privacy Policy]

Marketing and communication:

KNITSONIK LTD. aims to share relevant information regarding KNITSONIK products, processes, events or other carefully curated news items of interest. You will only ever receive such messages if you have actively subscribed to one of the themed KNITSONIK newsletters. All KNITSONIK mailing lists are organised and managed through MailChimp, whose privacy policy can be read here on their own website. You can unsubscribe from any KNITSONIK newsletter at any time, and emails are never copied between lists. [MailChimp Privacy Policy]

Controlling your personal data:

If you would like a copy of the information KNITSONIK LTD. holds about you, this can be provided on request. Equally, if you believe that any information we hold about you is incorrect or incomplete then please email knitsonik@outlook.com immediately and this will promptly be corrected.