Orders place during the COVID-19 pandemic
KNITSONIK LTD. is run by just me - Felicity (Felix) Ford. I'm the only employee of my company and I'm immuno-suppressed because of medication I take to manage long-term health conditions. For this reason, I'm in a high-risk category for COVID-19 and must take extra precautions for my wellbeing.
At the same time, this business is my livelihood, and continuing it is a great comfort and a way of keeping some continuity through uncertain times. For these reasons the KNITSONIK online shop remains open and I am fulfilling orders once per week.
If you place an order with me while the UK remains on lockdown, it will be shipped from my storage unit with 7 working days (Bank Holidays and Weekends are excluded from "Working Days").
The storage unit and the Royal Mail depot where I drop off my orders are taking precautions - and so am I - to ensure that contact between people during my fulfilment procedure is limited, and that social distancing is observed.
My storage unit is open on reduced hours, and so is the Royal Mail depot where I drop off my mail. Orders placed will be shipped from my storage unit with 7 working days (Bank Holidays and Weekends are excluded from "Working Days").
You should receive an email confirmation to say that your order has shipped once it has been dropped off at the Royal Mail Depot.
If you have placed an order and are wondering where it is, please read the "Where's My Order?" page and please try to be patient; postal and delivery systems are currently stretched to capacity so if there is a delay it's most likely that this is the reason why.
These are extraordinary times for us all to be living through and wherever you are in the world, I hope you are safe and that you have everything you need to nourish your whole self; thank you for supporting my business at this time and I hope that your order helps to bring some colour, creativity, joy and purpose at this difficult and anxious time.
A special thank you to all the people who make it possible for me to continue working at this time: Thank You to Lok'n Store, Reading for staying open and for taking steps to protect yourselves and your customers from the spread of the COVID-19 virus and Thank You to Royal Mail and especially the staff at the Reading Mail Depot for processing my mail and making it possible for me to stay open. Finally, Thank You to You - my customers and subscribers - for keeping the little KNITSONIK boat afloat; I appreciate you so much.
Take care everybody; stay safe and be well.
Felicity (Felix) Ford, KNITSONIK LTD.
“Knit on with confidence and hope through all crises.” - Elizabeth Zimmermann